Read Our Company’s Business Policies
We are happy to service your needs in a comfortable and quiet environment. Please help us make your spa experience pleasantly memorable and efficient by reviewing the policies outlined:
Children and Extra Guests
Please note that children are not permitted unless being served. No additional individuals should accompany you to services unless being served.
We trust our clients will understand this is for the consideration of our operations and guest’s overall experience.
Gift Cards
Please be reminded gift cards must be on hand in order to redeem a service/services. Our gift cards are issued based on a unique number that will be used when presented to our spa receptionist. Be mindful of the expiry date that is presented on your gift certificate to ensure timely bookings.
Cell Phone Usage
Phones should be in silent mode or off once in spa. Telephone conversations are prohibited as we aim to maintain a quiet zone for total relaxation purposes.
Volume
We do encourage consideration for our quiet zones and encourage you to be mindful of the volume you use within treatment rooms and relaxation lounge area.
Deposits
A 50% non-refundable deposit is required for the booking of multiple services. In addition, if a guest's appointment history shows cancellations and no-shows a 50% non-refundable deposit will be required to be paid. All deposits must be paid at least two working days prior to the appointment date.
No Product Returns
No Refunds
Appointment Punctuality and Cancellations
Arrival
Guests are encouraged to arrive about 15 minutes prior to their treatment time. In unforeseen occurrences a 10 minute grace period is provided to you from the starting time of your appointment. The services of late arrivals will be adjusted according to the time remaining, or should you exceed your grace period, you will be provided with an opportunity to reschedule.
Appointments canceled with less than 24-hour notice may be subjected to a 50% cancellation fee.
We are Here For You
Communicate
Communicate your treatment needs - we want you to have the best spa experience possible.
Tell your therapist if you would like a quiet or informative treatment.
We encourage you to schedule your appointments in advance to ensure an appointment.
Disclaimer
Prices are subject to change without notice.
Gratuities
Gratuities are not included in service price and may be given to express appreciation for service excellence.
Quiet Zone
To assure all guests experience the very best service, we kindly ask that all communication devices remain in silent mode or turned off. Please be courteous and maintain whisper-level conversations.